cqen.list Weekly Digest

      Subject: Re: CQEN interest?
      Subject: Koality Kids reference
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From: sta010@abdn.ac.uk
Date: Fri, 29 Sep 95 14:34:23 BST
Subject: Re: CQEN interest?

I believe that there is a lot of *interest* in community quality
interests, but even more obstacles to progress in communities than
in companies. Any experience I have relates to the UK, and may not
apply elsewhere.

For example, the BDA is involved with a number of schools, but 
the education is tightly regulated here, and many bad ideas are
compulsory: eg league tables of results in different schools.

I am involved directly with a Service Transformation Network for
Police forces in the UK. The first meeting will be in Birmingham
on October 4th. This is the result of a great deal of effort by
Mark Sheasby of the West Midlands Police force.

The main progress so far is to get a few forces to see the uses
of Control Charts, with consequent ability to recognise tampering.
But pay for performance, with all the harm it does, is enforced
by the government.

There have been some interesting examples of improvements in
processes, but nothing that could be called a break-through as yet.
So there is nothing much to report, which is why I have kept quiet.
But these things take time.

David Kerridge

British Deming Association Scotland

dfk@aberdeen.ac.uk

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Date: Sat, 30 Sep 95 15:22:12 EDT
From: esouder@entrelan.mhs.compuserve.com
Subject:  Koality Kids reference

Looking form a community that has a successful Koality Kid program.  

Thanks

Ed Souders



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