cqen.list Weekly Digest Subject: Re: Quality and Money Subject: Re: Quality and Money Subject: Re: Quality and Money ---------------------------------------- From: sta010@abdn.ac.uk Date: Wed, 1 May 96 18:46:32 BST Subject: Re: Quality and Money In reply to Tom Glenn's very understandable distress at the way money-making gets in the way of quality, I offer these thoughts: There is a profound cultural problem, in any society which equates money with success and status. But I believe that like most things that are wrong, time takes its own vengeance. We tend not to see the changes, because they are slow, but they do take place. Many people do make compromises with good intentions: it may be that many organisations will only learn to accept the best way when the other ways have been demonstrated to fail. So the sooner they are tried and fail the better. Others think that we can creep up on the change needed, first a little benchmarking, then some tools and techniques, then scietific method, and so on. There may be no harm in this (I don't know) but the danger is that important distinctions get blurred, and people think that "real" quality has failed, because putting slogans on the walls did not improve the quality. There are many very good people working away, for the satisfaction of doing it, not the rewards if any. Dr Deming made a lot of money, but that what not why he did it. We all know and appreciate the people who work out of conviction, and *in the long run* they will change the world, not individually or spectacularly, but by patience and persistence, and by helping each other. So it is very good to get together, either like this, by email, or in gatherings like the Deming Institute this weekend, or the BDA conference on May15-16. Those I don't see at the one, I hope to see at the other. David Kerridge dfk@abdn.ac.uk ---------------------------------------- Date: Thu, 02 May 1996 08:42:35 +0000 From: Eric Freed Subject: Re: Quality and Money Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Tom- Thank you for your comments, which I support The irony to the "rugged individualism" is that the great western land grab was one o fthe largest socialist projects ever conducted by our government and continues to this day. Regards, Eric Freed, CMC, RIA ---------------------------------------- Date: Thu, 2 May 1996 23:30:07 -0700 From: rlhvjb@ix.netcom.com (Richard Harris ) Subject: Re: Quality and Money Tom: You said it all and magnificently! Couldn't agree with you more. Hopefully, consciousness is increasing along the lines of yours. Richard Harris Richard Harris, Chair of the Faculty Golden Gate University 550 Camino El Estero Monterey, CA 93940 (408) 373-4176 ---------------------------------------- ---------------------------------------- End of Digest Provided by Department of Industrial Engineering, Clemson University Comments to list@eng.clemson.edu