The following essays are written in German by Dr. Ernst Glauser, head of the Swiss Deming Institute (http://www.deming.ch). He may be contacted at: glauseng@bluewin.ch

Manager and Quality by Ernst C.Glauser and Rene' Bondt  (45K pdf file)

Quality, Quo Vadis, Mai99 by Ernst C. Glauser  (1.7Mb pdf file)

Acknowledgements:

• MIT/CAES for the use of their Deming image.
• SPC Press for the use of their Deming background image.
• Clemson University for the use of their CQI server and support.
• Del Kimbler for his technical support for the DEN.

 This page was created by Jim Clauson on 05OCT97 and last updated 20JUL99.

Contents, images, and structure Copyrighted by the Deming Electronic Network, 1995-99 (unless otherwise noted). All rights reserved.