[The following is an abstract uploaded by Bill Bennett]
                                   
                     The Man Japanese Firms Follow
                                   
                                    By:  John Hillkirk
  Journal:  USA Today
  Date:  Unknown
  pps:  1 of 1
  
  OUTLINE:
  
   Deming is the quality guru

   They do well to listen

   Deming's way is about quality, putting an end to waste
     and inspections

   Deming was ignored in US, but Japan listened

   Managers are to blame, not the workers

   Manufacturing, is straightforward, but Deming's methods
     work in services as well

   Deming will tell Pentagon's purchasing managers buy
     products based on quality not price.

OVERVIEW:

   Campbell Soup, P.I.E. trucking and Ford Motor Co.  "We
     have one quality guru here," "that's Dr. Deming".

   "They'd do well to listen," say Mary Walton of the Deming
     management method.

   Deming's way is all about quality and putting an end to
     waste, and there's no shortage of waste at the Pentagon." 
     

   Deming was ignored in the United States.  But the war-
     battered Japanese took a deep interest in his statistical
     methods, which eliminate inspection and make quality
     everybody's job.

   Deming didn't catch on here until 1981, after NBC aired a
     documentary titled "If Japan Can, Why Can't We?"

   Deming was invited to Ford, by Don Peterson - he ripped
     apart Ford's quality effort.  His number one concern: 
     Ford relied on inspections rather than building products
     right the first time.

   Mr. Baker of Ford stated "He has so much to offer".  It's
     so awful that this country didn't tap into him years ago.

   What Deming teaches is that managers, not workers, are
     responsible for 80% of the defects in products or a
     service.  The workers aren't bad; the system is bad.

   In manufacturing, this is relatively straight forward. 
     If a car bumper is defective, you trace the problem to
     stations on an assembly line.  Then you put controls in
     place to make sure it doesn't happen again.  But Deming's
     methods work in service companies, too.

   Deming will tell the Pentagon's purchasing managers to
     buy products based on quality, not just cost, and to whip
     their suppliers into shape.  Says Walton's "For then to
     follow Deming would be a revolution but I can't imagine
     that they'll go for it".

CONCLUSIONS:

   In this short article, I found that this had a lot to
     say.  That there is only one quality guru.  That's Dr.
     Deming.  Not much time left.  Manufacturing and service's
     alike should listen to the man and take his message
     seriously.  The quality was is to end waste and
     inspections.  Make/do it right the first time and put
     controls in place to prevent errors from happening again. 
     Its not the workers that is bad; its the system that is
     bad.  Deming talked with the Pentagon's purchasing
     manager's "buy products based on quality, not price."


Prepared by:  AZCM Wm. P. Bennett
11 May 1992