The file LESSON.ZIP contains two files: LESSON.ASC, the ascii text of an article called "A Lesson Learned and a Lesson Forgotten" By Robert Chapman Wood. It was originally published in FORBES Magazine in 1989. The article was provided to the TQM BBS by Dr. Myron Tribus. README.1ST, this file. Dr. Tribus informs me that he interviewed Homer M. Sarasohn, one of the two figures featured in the article, in Sarasohn's home in Scottsdale, Arizona "a few years ago." The interview is available on a three-hour tape. It is not copyrighted. It can be obtained from: Grape Video 89 W. Neal Pleasanton, California 94566 Phone: 510-462-4297 The cost of the tape used to be around $50, including taxes and postage. Dr. Tribus suggests people interested call and ask about "the Sarasohn tapes." It can also be made available in the PAL format for European users at an additional cost.