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 Companion Libraries:
Curious Cat Management Improvement Library | Statistics | Community Quality

  • Transformation and Redesign at the White House Communications Agency by March Laree Jacques.
    Originally published by the American Society for Quality in the Quality Management Journal, Volume 6, Issue 3, 1999.

  • Focus on the Work: Pick Improvement Projects that Really Help Your Agency's Operations
    by Tim Fuller (1995)         from the Public Sector Network News

  • Variation, Management and W. Edwards Deming
    by Brian L. Joiner and Marie A. Gaudard (1990)

  • Quality in the Community: One City's Experience
    by George Box, Laurel W. Joiner, Sue Rohan and F. Joseph Sensenbrenner
    Highlights the evolution of the Quality movement in Madison, Wisconsin and the role of the Madison Area Quality Improvement Network. (1989)

  • Three Experts on Quality Management: Philip B. Crosby, W. Edwards Deming and Joseph M. Juran.
    by J. Gerald Suarez, US Navy

  • Managing Improvement in the U.S. Government
    by Armand V. Feigenbaum

  • Quality Improvement and Government: Ten Hard Lessons From the Madison Experience
    by David C. Couper, Chief of Police, City of Madison WI

  • Managing Fear in the Workplace
    by J. Gerald Suarez, US Navy

  • City of Lviv, Ukraine Case Study on implimenting TQM.
    An interesting case study. If you are so inclined you may be able to help.

  • The Small Business Guidebook to Quality Management
    by the Office of the Secretary of Defense Quality Management Office, 1993
    Excellent Guidebook for those who have made a commitment to change. Best for those that already understand that the typical behavior of our organizations has room for improvement (not likely to convince someone who doesn't want to change but for those that want to make real changes it is a great resource). Over 50 pages.

  • Global Warming? by Donald J. Wheeler, Quality Digest, February, 1997.

    In addition to documents stored at our site this library links you to documents from the TQM BBS Library, the Innovation in American Government site and the Public Innovator Learning Network.

    The Quality Digest Online Magazine includes past issues or the magazine with articles by Donald Wheeler, A. Blanton Godfrey, Joseph Juran, Steven Covey...

    If you have suggestions or comments please email John Hunter. Also e-mail any document (articles, reports, training material, case studies...) you would like to submit for possible inclusion in the library. Documents must be available for people to download for their personal use free of charge; include copyright and use restrictions when you send the document.

    Our library aims to provide selected document to help our visitors improve their organizations. Our plan is to have a highly focused group of documents. We believe other sources can do a better job of providing a large selection of documents. Therefore, we may suggest your documents be made available through another electronic library. 

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    URL: http://deming.eng.clemson.edu/pub/psci/