TQM BBS Case Study Files

This subdirectory corresponds to AREA 5 - TQM Case Studies on the TQM BBS.

Most of these files are ascii text (*.TXT). Some include WordPerfect figures, some are archived file sets, and some are executable software. These are zipped. PKZ204G.EXE is a self-extracting zip utility in the TQMBBS directory.

• Parent directory
• 0INDEX files in this subdirectory
• 1STWINS TXT First Winners: Two States, Two Cities Earn National Excellence Awards, from PSQR
• 18THWING TXT Quality Cup Award Winner Shares 'Cool' Case Study
• ABCATATT TXT Activity-based Management at AT&T
• ASCTNG TXT Training at Wright Patterson AFB
• ATTTEAM TXT How team competition improves quality at ATT
• AT&T TXT AT&T Unit Wins Deming Prize, press release
• AUDQUAL TXT The role auditors play in Baldrige Award winning companies
• B&J1 TXT Ben and Jerry's Caring Capitalism
• B&J2 TXT Ben and Jerry's, an employee's view
• BALWIN94 TXT Three Companies Win 1994 Baldrige Award
• BOOKBIND TXT TQM from old Philadelphia
• BRINK TXT Back from the Brink: How Quality Improvement Can Avert a Crisis, by Susan E. Reynard
• DEVSREAD TXT Quality principles in software development for blind users
• EDTEL TXT Measuring internal customer satisfaction at EDTEL
• FEDEXQUL TXT Federal Express tips for quality
• FISHER TXT Fisher College's TQM journey
• FORDSUPP TXT Ford Makes Dramatic Move to Streamline Its Supplier Base
• HI_INVOL TXT High Involvement Leadership: Changing Roles for Changing Times (review)
• MECC TXT Mountain Empire Comm College: Pursuing Profound Change
• MACKTPM TXTMaintenance Tips from Mack Trucks, from Quality Digest
• MAYPORT TXT Navy Site Wins Florida Q Award, from PSQR
• MEALSERV TXT How We Straightened Out the Meal Service Using CQI
• MEAS4MEA TXT Measure for Measure, from American Printer
• MILWKEE TXT Transforming Government--A Quality Improvement Initiative, from PSN
• MNREENG TXT Minnesota Tax Department reengineers tax system
• OKUMA TXT Nurturing Quality in Charlotte at Okuma Machinery
• ONEILL TXT Major insights from CEO of Alcoa
• R&DQUAL TXT 3M's quality in R&D approach
• RESHAPE TXT Reshaping Government: A Case Study of the Office of Registrar General, Thunder Bay, Ontario
• RITZ-CAR TXT Quality practices at Ritz-Carlton hotels, Baldrige Award winner
• SCDMV TXT Motor Vehicle Services Improved in South Carolina
• SPCDOE TXT Northern Telecom Achieves Improved Quality by Combining DOE and SPC
• XEROX TXT Goal: Total Customer Satisfaction
• WMUCQI TXT Instituting TQM in a University, useful info in other areas