tqmbbs/cases

18THWING TXT  Quality Cup Award Winner Shares 'Cool' Case Study, from PSQR
1STWINS  TXT  First Winners: Two States, Two Cities Earn National Excellence Awards, from PSQR
ABCATATT TXT  Activity-based Management at AT&T
ASCTNG   TXT  Training at Wright Patterson AFB
ATTTEAM  TXT  How team competition improves quality at AT&T
AT&T     TXT  AT&T Unit Wins Deming Prize
AUDQUAL  TXT  The role auditors play in Baldrige Award winning companies
B&J1     TXT  Ben and Jerry's Caring Capitalism
B&J2     TXT  Ben and Jerry's, an employee's view
BALWIN94 TXT  Three Companies Win 1994 Baldrige Awards
BOOKBIND TXT  TQM from old Philadelphia
BRINK	 TXT  Back from the Brink: How Qualilty Improvement Can Avert a
Crisis, by Susan E. Reynard
DEVSREAD TXT  Quality principles in software development for blind users
EDTEL	 TXT  Measuring internal customer satisfaction at EDTEL
FEDEXQUL TXT  Federal Express tips for quality
FISHER   TXT  Fisher College's TQM journey
FORDSUPP TXT  Ford Makes Dramatic Move to Streamline Its Supplier Base
HI_INVOL TXT  High-Involvement Leadership (review)
0INDEX         files in this subdirectory
MACKTPM  TXT  Maintenance Tips from Mack Truck, from Quality Digest
MAYPORT	 TXT  Navy Site Wins Florida Q Award, from PSQR
MEALSERV TXT  How We Straightened Out the Meal Service Using CQI
MEAS4MEA TXT  Measure for Measure, from American Printer
MECC	 TXT  Mountain Empire Comm College: Pursuing Profound Change
MILWKEE  TXT  Transforming Government--A Quality Improvement Initiative, from PSN
MNREENG  TXT  Minnesota Tax Department reengineers tax system
OKUMA    TXT  Nurturing Quality in Charlotte at Okuma Machinery
ONEILL   TXT  Major insights from CEO of Alcoa
R&DQUAL  TXT  3M's quality in R&D approach
RESHAPE  TXT  Reshaping Government: A Case Study in the Office of Registrar General, Thunder Bay, Ontario, from PSN
RITZ-CAR TXT  Quality practices at Ritz-Carlton hotels, Baldrige Award winner
SCDMV    TXT  Motor Vehicle Services Improved in South Carolina
SPCDOE   TXT  Northern Telecom Achieves Improved Quality through SPC and DOE
WMUCQI   TXT  Instituting TQM in a University, useful info in other areas