MALCOLM BALDRIGE 
             NATIONAL QUALITY AWARD EDUCATION PILOT CRITERIA

1.0 Leadership--examines senior administrators' personal
leadership and involvement in sustaining a student's focus, clear
goals, high expectations and a leadership system that promotes
performance excellence. Also examined is how these objectives and
expectations are integrated into the school's management system.

     1.1 Senior Administration Leadership
     1.2 Leadership System and Organization 
     1.3 Public Responsibility and Citizenship
     
     2.0 Information and Analysis--examines the management and
effectiveness of use of data and information to support overall
mission-related performance excellence. 

     2.1 Management of Information and Data 
     2.2 Comparisons and Benchmarking
     2.3 Analysis and Use of School-Level Data
     
3.0 Strategic and Operational Planning--examines how the school
sets strategic directions and how it determines key plan
requirements. Also examined is how the plan requirements are
translated into an effective performance management system, with
a primary focus on student performance. 

     3.1 Strategy Development
     3.2 Strategy Deployment
     
4.0 Human Resource Development and Management--examines how
faculty and staff development are aligned with the school's
performance objectives. Also examined are the school's efforts to
build and maintain a climate conducive to performance excellence,
full participation, and personal and organizational growth. 

     4.1 Human Resource Planning and Evaluation 
     4.2 Faculty and Staff Work System 
     4.3 Faculty and Staff Development 
     4.4 Faculty and Staff Well-Being and Satisfaction
     
5.0 Educational and Business Process Management--examines the key
aspects of process management, including learning-focused
education design, education delivery, school services and
business operations. 

     5.1 Education Design
     5.2 Education Delivery
     5.3 Education Support Service Design and Delivery 
     5.4 Research, Scholarship and Service
     5.5 Enrollment Management
     5.6 Business Operations Management
     
6.0 School Performance Results--examines student performance and
improvement, improvement in the school's education climate,
school services, and improvement performance of school business
operations. Also examined are performance levels relative to
comparable schools and/or selected organizations. 

     6.1 Student Performance Results
     6.2 School Education Climate Improvement Results 
     6.3 Research, Scholarship and Service Results
     6.4 School Business Performance Results
     
7.0 Student Focus and Student and Stakeholder Satisfaction--
examines how the school determines student and stakeholder needs
and expectations. Also examined are levels and trends in key
measures of student and stakeholder satisfaction and satisfaction
relative to comparable schools and/or appropriately selected
organizations. 

     7.1 Current Student Needs and Expectations 
     7.2 Future Student Needs and Expectations 
     7.3 Stakeholder Relationship Management 
     7.4 Student and Stakeholder Satisfaction Determination 
     7.5 Student and Stakeholder Satisfaction Results
     7.6 Student and Stakeholder Satisfaction Comparison
     
     To obtain a copy of the pilot criteria, call John Jasinski,
310-975-2180 or Sue Rohan, 301-975-4329.

[The information about the new criteria was taken from the first
issue of _The_Chronicle_of_CQI_. To subscribe, call 800-388-
8682.]

[The foregoing text is available from the TQM BBS as a file. The
filename is BALEDU.ZIP.]