Government
Parent
directory
0INDEX
files in this subdirectory
BPRGOV
TXT Gleaning Dos and Don'ts from Eight US Agencies,
from PSQR
CADMVTEL TXT California DMV:
Improving the Sacramento Telephone Service Center, from
PSN
CALDMV2
TXT California DMV and its quality journey
CLINTON
TXT Bill Clinton on TQM in government--speech
COUPER
TXT Lessons learned: quality in government
CPME
TXT Corporate Partnership on Managerial Excellence
CSGSURV TXT Qualilty in
Government: CSG Survey Report, from PSN
EXECSUM
ZIP Executive Summary of the Asessing Quality
Initiatives Project
FQIBASIC
TXT Basic Training: Creating a Customer-driven
Government
FQIBRIEF
TXT Briefing on the current mandate and strategy of
the FQI
GAEBLER
TXT Ted Gaebler on why we need quality in govt
GOVHOWTO
TXTOsborne Offers Glimpse at Next 'Reinventing' Book,
from PSQR
GOVIMPRO TXT Managing
Improvement in the US GOvernment, by Armand V. Feigenbaum
GOVTBPR
TXT Gleaning BPR Dos and Don'ts from Eight Agencies,
from PSQR
GOVTHP
TXT Govt a High Performance Employer
GOVTQUAL
ZIP May 93 prognosis on quality in government
GOVWINRS
TXT Winners of government quality awards, 88-92
GVTTECH
TXT Awards to local govt.s for use of tech. to
improve quality & service to citizens
HANDBOOK TXT Lessons
Learned from High-performing Organizations in Federal
Govt, from FQI
HUNT
TXT PSQR Interview of Michelle Hunt, new FQI Director
IMPETUS
TXT Study Finds TQM Begins from Within
LOCALQUL
TXT State and local govt quality: 10 steps
MERCED TXT Reengineering Human
Services Eligibililty Case Management, from PSQR
MS-480B
TXT Mil Std 480B Configuration Control Reqmts
MS-481B
TXT Mil Std 481B CM-Eng Chgs, Dev's & Waivers
MS-482A
ZIP Mil Std 482A Config Status Acctng Data
MS-483A
ZIP Mil Std 483A CM Practices & Systems
NATDEBT
ZIP Displays the national debt and your share
NAVAIR TXTNaval
Air Systems Command Earns Top-Flight Quality Award
NGAQUAL
TXT Natl Govs Assn report: quality in states
OLEARY
TXT O'Leary leads quality at Energy Department
OPMQUAL
TXT OPM bulletin on quality in fed govt (1992)
ORQUALIN TXT Oregon Pursues
Statewide Quality Training Curriculum, from PSQR
ORSELFDI
TXT Oregon DOT Paves Way with Self-Directed Teams,
from PSQR
PAPERLES TXT EPA Pursues
Paper-less Office, from PSQR
PARTNER
TXT "Partnering" in federal highway
construction
PQA96
ZIP President's Qual Award, criteria, guidelines,
application (WP5.1, zipped)
PRESAWRD
TXT President's Qual Award, criteria, app form
PROTOWIN
TXT Three Defense Agencies Win FQI's QIP Award
PRSAWD94
ZIP Criteria, point allocation, and appln. form for
the '94 President's Award for QI
PSNNEWS1
TXT Public Sector Network News, Summer 1994
PSNNEWS2
TXT Public Sector Network News, Fall 1994
PSNNEWS3
TXT Public Sector Network News, Winter 1995
PSNNEWS4 TXT Public Sector
Network News, Spring 1995
PSNNEWS5 TXT Public Sector
Network News, Summer 1995
PSNNEWS6 TXT Public Sector
Network News, Fall 1995
QIPWP
ZIP How to apply for the QIP award
QUALGOVT
TXT Is quality government possible?
QUALLAST
TXT Sensenbrenner's 15 steps to lasting quality
RITETHNG TXT Focus on the
Work: Pick Improvement Projects that Really Help You
Agency's Operations, from PSN
RNTBL
TXT Advice to the President: Walk the Talk
RNTBLWP
ZIP Advice to the President: Walk the Talk (in WP)
SANJOSE
TXTSan Jose Public Works Shuns 'Silos', from PSQR
SCDMV
TXTSouth Carolina's DMV experience
SPENGLER
TXT Director Drives Change at Arlington, TX Parks
& Rec, from PSQR
STATETQM
TXT State TQM Survey Details 'Options for the
Future', from PSQR
TEAMTRAK
TXT Tips for success with teams from a city govt
TPR3
TXT Texas Performance Review Presents Third Major
Report, from PSQR
TRANS
TXT Paper for the Clinto Administration Transition
team: 3rd revision
WINNERS TXT 1994
Presidential Award for Quality Improvement
CQI Home Page
Clemson Engineering CQI. Comments to
quality@eng.clemson.edu
