tqmbbs/govt

BPRGOV          TXT     Gleaning BPR DOs and Don'ts from Eight US Agencies, from PSQR
CADMVTEL        TXT     California DMV: Improving the Sacramento Telephone Service Center, from PSN
CALDMV2	 	TXT	Calif DMV and its efforts on quality journey
CLINTON		TXT	Bill Clinton on TQM in government--speech
COUPER		TXT	Lessons learned: quality in government.
CPME		TXT	Corporate Partnership on Managerial Excellence
CSGSURV         TXT     Quality in Government: CSG Survey Report, from PSN
EXECSUM		ZIP	Executive Summary of the Assessing Quality Initiatives Project
FQIBASIC	TXT	Basic Training: Creating a Customer-driven Government
FQIBRIEF	TXT	Briefing on the current mandate and strategy of the FQI
GAEBLER		TXT	Ted Gaebler on why we need quality in govt
GOVHOWTO	TXT	Osborne Offers Glimpse at Next 'Reinventing', from PSQR
GOVTBPR         TXT     Gleaning BPR Dos and Don'ts from Eight Agencies, from PSQR
GOVTHP		TXT	Govt a High Performance Employer
GOVIMPRO        TXT     Managing Improvement in the US Government, by Armand V. Feigenbaum
GOVTQUAL	TXT	May 93 prognosis on quality in government
GOVWINRS	TXT	Winners of government quality awards, 88-92
GVTTECH		TXT	Awards to local govt.s for innovative use of technology to improve quality & service to citizens
HANDBOOK	TXT	Lessons Learned from High-performing Organizations in Federal Govt, from FQI
HUNT		TXT	PSQR Interview of Michelle Hunt, new FQI Director
IMPETUS		TXT	Study Finds TQM Begins from Within
LOCALQUL	TXT	State and local govt quality: 10 steps
MERCED          TXT     Reengineering Human Services Eligibility Case Management, from PSQR
MS-480B		TXT	Mil Std 480B Configuration Control Reqmts
MS-481B		TXT	Mil Std 481B CM-Eng Chgs, Dev's & Waivers
MS-482A		ZIP	Mil Std 482A Config Status Acctng Data
MS-483A		ZIP	Mil Std 483A CM Practices & Systems
NATDEBT		ZIP	Displays the national debt and your share
NGAQUAL		TXT	Natl Govs Assn report: quality in states
NAVAIR          TXT     Naval Air Systems Command Earns Top-Flight Quality Award
OLEARY		TXT	O'Leary leads quality at Energy Department
ORQUALIN	TXT	Oregon Pursues Statewide Quality Training Curriculum, frmo PSQR
ORSELFDI        TXT     Oregon DOT Paves Way with Self-Directed Teams, from PSQR
PAPERLES        TXT     EPA Pursues Paper-less Office, from PSQR
PARTNER		TXT	"Partnering" in federal highway construction
PQA96           ZIP     President's Qual Award, criteria and guidelines (zipped)
PRESAWRD	TXT	President's Qual Award, criteria, app for
PROTOWIN	TXT	Three Defense Agencies Win FQI's QIP Award
PRSAWD94	ZIP	Criteria, point allocation, and appln. forms for the '94 President's Award for Quality Improvement
PSNNEWS1        TXT     Public Sector Network News, Summer 1994
PSNNEWS2        TXT     Public Sector Network News, Fall 1995
PSNNEWS3	TXT	Public Sector Network Newsletter, Winter 1995
PSNNEWS4        TXT     Public Sector Network News, Spring 1995
PSNNEWS5        TXT     Public Sector Network News, Summer 1995
PSNNEWS6        TXT     Public Sector Network News, Fall 1995
QIPWP		ZIP	How to apply for the QIP award
QUALGOVT	TXT	Is quality government possible?
QUALLAST	TXT	Sensenbrenner's 15 steps to lasting quality
RITETHNG        TXT     Focus on the Work: Pick Improvement Projects that Really Help your Agency's Operations, from PSN
RNTBL		TXT	Advice to the President: Walk the Talk
RNTBLWP		ZIP	Advice to the President: Walk the Talk (in WP)
SANJOSE		TXT	San Jose Public Works Shuns 'Silos', from PSQR
SCDMV		TXT	South Carolina's DMV experience
SPENGLER        TXT     Director Drives Change at Arlington, TX Parks & Rec, from PSQR
STATETQM        TXT     State TQM Survey Details 'Options for the Future', from PSQR
TEAMTRAK	TXT	Tips for success with teams from a city govt
TPR3            TXT     Texas Performance Review Presents Third Major Report, from PSQR
TRANS		TXT	Paper for the Clinton Administration Transition team: 3rd revision
WINNERS         TXT     1994 Presidential Award for Quality Improvement