[The following is the text of a series of briefing sheets that
Michelle Hunt, Director of the Federal Quality Institute, gave to
Tom Glenn, SysOp, the TQM BBS (301-585-1164) on 16 March 1994.
Although the briefing is untitled and undated, it appears to be
current, and its intent is to inform on the current mandate and
strategy of the FQI.]

THE MANDATE

"The President's Management Council will launch quality manage-
ment 'basic training' for all employees, starting with top
officials and cascading through the entire executive branch."

NPR Report-Exerting Leadership, page 90

_______________________________________

THE PARTNERSHIP

"The PMC, working with the Federal Quality Institute, will begin
quality training with cabinet secretaries and agency heads.
Training sessions will focus on defining a shared vision, devel-
oping a strategy to embed that vision in each department, commit-
ting participants to lead and be responsible for change, and
establishing a process for training the next level of management.


NPR Report-Exerting Leadership, page 90

_______________________________________

THE PARTNERSHIP (Continued)

"...COOs will be responsible for applying quality principles in
transforming the agencies' day-to-day management cultures, for
improving performance to achieve agencies' goals, for
reengineering administrative processes and for implementing other
National Performance Review recommendations.


NPR Report-Exerting Leadership, page 89

_______________________________________

PROPOSED EDUCATION STRATEGY

1. Basic training for all federal workers, and

2. In-depth workshops for targeted change leaders on
specific subjects (for example, reengineering).

________________________________________

BASIC TRAINING FOR ALL FEDERAL WORKERS

OUTCOMES

     --Create an understanding across government of the compel-
     ling reasons for change, to gain employees' commitment and
     ownership.
     
     --Engage all federal employees in the shared vision for
     transforming government with a focus on putting customers
     first, cutting red tape, empowering employees to get re-
     sults, and getting back to basics (framed by the Vice Presi-
     dent).
     
__________________________________________

BASIC TRAINING FOR ALL FEDERAL WORKERS

     --Provide federal workers with an understanding of the
     principles of the NPR and quality management, and an over-
     view of the tools and skills needed to achieve the Vice
     President's vision.
     
     --Make visible how the NPR recommendations, the new Execu-
     tive Orders, GPRA, and the Baldrige Quality criteria are
     consistent and fundamental to systems change and are aimed
     at:
     
          --putting customers first 
               --cutting red tape 
                    --empowering employees to get results 
                         --cutting back to basics
          
     --Foster organizational cultural and systems change
     
___________________________________________

BASIC TRAINING FOR ALL FEDERAL WORKERS

DELIVERY

     --FQI and partners develop generic modules focused on 4 NPR
     themes.
     
     --FQI and partners orient the PMC and train key leaders in
     each agency.
     
     --FQI and partners train trainers, as determined by each
     agency.
     
     --Each agency proceeds with cascading the training through
     its own process.
     
AUDIENCE

    --Senior agency leadership.
    
    --Thereafter, teams or groups as designed by the agency.
    
_____________________________________________

IN-DEPTH WORKSHOPS

OUTCOMES

     --Provide agencies the knowledge, tools, and skills that
     enable them to achieve the Vice President's vision.
     
     --Assist agencies to build their internal capacity for
     on-going education and development.
     
______________________________________________

IN-DEPTH WORKSHOPS

CONTENT

Putting Customers First

     --Becoming a customer-centered government
     --Customer-focused strategic planning
     --Benchmarking
     
Cutting Red Tape

     --Managing processes (reengineering, process simplification,
     and continuous improvement)
     
______________________________________________

IN DEPTH WORKSHOPS (Continued)

Empowering Employees to Get Results

     --Participation and teamwork
     --Shifting role of management
     --Labor-management partnership
     --Valuing diversity
     
Cutting Back to Basics

     --Human side of downsizing
     --Implementing successful organizational change
     
__________________________________________________

DECISIONS FOR EACH CHIEF OPERATING OFFICER

1. Who will be the trainers of basic training after the agency's
senior leadership has been trained?

2. What will be the process for cascading basic training through-
out the agency.

3. Who will receive in-depth workshops, and when, in keeping with
the agency's organizational change strategy?

4. What delivery source will the agency use for in-depth work-
shops (e.g., FQI and partners, outside consultants)?

5. Who constitutes the agency's in-tact team to attend the
Seventh Annual Conference on Federal Quality?