TQM BBS Health Care Files

This subdirectory corresponds to AREA 11 - TQM in Health Care on the TQM BBS.

Most of these files are ascii text (*.TXT). Some include WordPerfect figures, some are archived file sets, and some are executable software. These are zipped. PKZ204G.EXE is a self-extracting zip utility in the TQMBBS directory.

• Parent directory
• 0INDEX files in this subdirectory
• APPLES TXT Don Berwick's classic letter on quality in health care
• CUSTNEED TXT Surveying Customer Needs, not Satisfaction, is Critical to CQI
• FINMANCQ TXT Healthcare Financial Managers and CQI
• HCLEARN TXT TQM: Health Care Can Learn From Other Fields, by Armand V. Feigenbaum
• HLTHCASE TXT Case study on health care quality
• MARCH TXT The Quality March, CQI and non-CQI Hospitals
• PHYSQUAL TXT Physicians and Quality Improvement in Hospitals
• RX TXT RX for a Health Institution, from TQMHE
• TQMHOSP ZIP What works, what inhibits in hospitals
• TQMLESNS TXT Lessons for health care by Chip Caldwell
• TQMMENTR ZIP TQM mentoring vs control managing by Chip Caldwell
• WESTPACE ZIP Quality journey at Atlanta's West Paces Ferry Hospital