From a "best of the best" list of recommended reading on quality:

CORE BOOKS

     Statistics

          G.O.A.L., THE MEMORY JOGGER:  A POCKET GUIDE OF
          TOOLS FOR CONTINUOUS IMPROVEMENT, (1988, order from
          GOAL/QPC, 13 Branch St, Methuen, MA 01844).

     Tools for Analyzing Ideas

          Michael Brassard, THE MEMORY JOGGER PLUS:
          FEATURING THE SEVEN MANAGEMENT AND PLANNING TOOLS,
          (Methuen MA., GOAL/QPC, 1989).

     Teams

          Scholtes, Peter R., THE TEAM HANDBOOK:  HOW TO USE
          TEAMS TO IMPROVE QUALITY., (Joiner Associates,
          Madison, Wi., 1988).

RECOMMENDED FURTHER READING

     Statistics and Tools

          Ishikawa, K., GUIDE TO QUALITY CONTROL, 2ND REVISED
          ED., (Asian Productivity Organization, Tokyo,
          Japan, 1982).  Basic.

          Kume, Hitoshi, STATISTICAL METHODS FOR QUALITY
          IMPROVEMENT, (Tokyo, Japan, 3A Corporation, 1985).
          Intermediate.

          Wadsworth, Jr., Harrison M., Stephens, Kenneth S.
          and Godfrey, A. Blanton, MODERN METHODS FOR QUALITY
          CONTROL AND IMPROVEMENT, (John Wiley & Sons,
          Toronto, 1986).  Intermediate to Advanced.

     Process Design, Planning and Improvement

          Harrington, H. James, BUSINESS PROCESS IMPROVEMENT:
          THE BREAKTHROUGH STRATEGY FOR TOTAL QUALITY,
          PRODUCTIVITY AND COMPETITIVENESS, (New York, N.Y.,
          McGraw-Hill, 1991).  Advanced.

          Juran, J.M., JURAN ON QUALITY BY DESIGN:  THE NEW
          STEPS FOR PLANNING QUALITY INTO GOODS AND SERVICES,
          (New York, N.Y., The Free Press, A Division of
          McMillan Inc., 1992).  Advanced.

          Rummler, Gerry A. and Brache, Alan P., IMPROVING
          PERFORMANCE:  HOW TO MANAGE THE WHITE SPACES ON THE
          ORGANIZATION CHART, (San Francisco, CA, Josey-Bass,
          1990).  Advanced.

     QFD (Quality Function Deployment)

          Eureka, William E. and Ryan, Nancy E., THE CUSTOMER
          DRIVEN COMPANY:  MANAGERIAL PERSPECTIVES ON QFD,
          (American Supplier Institute Press, Dearborn, MI.,
          1988).  Advanced.

     Surveys and Questionnaires

          Alreck, Pamela L. and Settle, Robert B., THE SURVEY
          HANDBOOK, (Homewood, Illinois, Richard D. Irwin,
          1985).  Intermediate to Advanced.

          Dilman, Don A., MAIL AND TELEPHONE SURVEYS:  THE
          TOTAL DESIGN METHOD, (New York, N.Y., John Wiley
          and Sons, 1978).  Advanced.

          Zemke, Ron and Kramlinger, Thomas, FIGURING THINGS
          OUT:  A TRAINER'S GUIDE TO NEEDS AND TASK ANALYSIS,
          (Reading, MA, Addison-Wesley, 1982).  Intermediate.

          Aaker, David A. and Day, George S., MARKETING
          RESEARCH: 4TH ED., (New York, N.Y., John Wiley and
          Sons, 1990).  Intermediate.

     Quality Definition and Management

          Juran, J.M., JURAN ON LEADERSHIP FOR QUALITY:  AN
          EXECUTIVE HANDBOOK, (New York, N.Y., The Free
          Press, A Division of MacMillan Inc., 1989).
          Advanced.

     Benchmarking

          Camp, Robert C., BENCHMARKING:  THE SEARCH FOR
          INDUSTRY BEST PRACTICES THAT LEAD TO SUPERIOR
          PERFORMANCE, (Milwaukee, WI., ASQC Quality Press,
          1989).  Advanced.

          EXCELLENCE! BENCHMARKING, (available from Crain-
          Drummond, Catalog #97011 & #97012).  This package
          was originally developed and is owned by Boeing,
          Digital, Motorola, and Xerox.

     General References

          Juran, J.M. (ed), JURAN'S QUALITY CONTROL HANDBOOK,
          FOURTH EDITION, (Toronto, Ontario, McGraw-Hill Book
          Company, 1988).  Intermediate to Advanced.

     Books for Further Study

          Ryan, Thomas P., STATISTICAL METHODS FOR QUALITY
          IMPROVEMENT, (John Wiley & Sons, Toronto, 1989).
          Advanced.

     Quality Definition and Management

          Garvin, David A., MANAGING QUALITY:  THE STRATEGIC
          AND COMPETITIVE EDGE, (New York, N.Y., The Free
          Press, A Division of MacMillan, Inc., 1988).
          Advanced.

          Ishikawa, Kaoru, INTRODUCITON TO QUALITY CONTROL,
          (Translated by J.H. Lotus), (Tokyo, Japan, 3A
          Corporation, 1990, available from Quality
          Resources, a Division of the Kraus Organization
          Ltd., White Plains, N.Y.).  Advanced.

     Service

          Zeithamel, Valerie A., Parasuraman, A., and Berry,
          Leonard, DELIVERING QUALITY SERVICE:  BALANCING
          CUSTOMER PERCEPTIONS AND EXPECTATIONS, (New York,
          N.Y., The Free Press, A Division of MacMillan Inc.,
          1990).  Advanced.

          Davidow, William H. and Uttal, Bro, TOTAL CUSTOMER
          SERVICE:  THE ULTIMATE WEAPON, (New York, N.Y.,
          Harper and Row, 1989).  Advanced.

     Time

          T.M. Hout and G. Stalk, Jnr., COMPETING AGAINST
          TIME:  HOW TIME BASED COMPETITION IS RESHAPING˙
          GLOBAL MARKETS, (New York, N.Y., The Free Press, A
          Division of MacMillan Inc., 1990).

AND THERE YOU HAVE IT!!  Perhaps gw (George Watson of the Duke Medical Center) has an updated version of his bibliography that he would like to share with us.

And thanks for reading!!   . . . Phil--- -- =-=-=-=-=-=-=-=-=-=-=-=-=-PHIL ENDACOTT (PE38)=-=-=-=-=-=-=-=-=-=-=-=-=-=-= |*|  Facilities Operations      |         <ENDACOTT@KUHUB.CC.UKANS.EDU>  |*| |*|  Lawrence, Kansas  66045    |        <SUPRVISOR@SWEEP.FO.UKANS.EDU>  |*| |*|  FAX: 913-864-4707          |             <ENDACOTT@UKANVAX.BITNET>  |*| |*|  WORK:913-864-3204          |   Co-Owner: TQM-L, LDBASE-L, JANITORS  |*| =-=-=-=-=-=-=-=-=-=-=-=-=THE UNIVERSITY OF KANSAS=-=-=-=-=-=-=-=-=-=-=-=-=-=