TQM BBS Principles and Practice Area
This subdirectory corresponds to AREA 3 - TQM Principles and
Practices on the TQM BBS.
Most of these files are ascii text (*.TXT). Some include
WordPerfect figures, some are archived file sets, and some are
executable software. These are zipped. PKZ204G.EXE is a
self-extracting zip utility in the TQMBBS directory.
- Parent
directory
- 0INDEX index of this
subdirectory
- 14PTS TXT Deming's
14 points
- 3FORCES TXT How Total Quality
Counter Three Forces of International Competitiveness, by
Armand V. Feigenbaum
- ALITTLE
TXT Mfg Execs Push Borders of Conventional Thinking
- AWPMAR94
TXTMar '94 issue of DOL's American Workplace
- AWPMAY94
TXTMay '94 issue of DOL's American Workplace
- AWPMAR95
TXTMar '95 issue of DOL's American Workplace
- AWPNOV94
TXTNov '94 issue of DOL's American Workplace
- AWPJAN95
TXT Jan '95 issue of DOL's American Workplace
- AWPMAY95
TXT May '95 issue of DOL's American Workplace
- AWPJUL95 TXT Jul '95 issue of
DOL's American Workplace
- AMWKP2 TXT Nov
'94 issue of DOL's American Workplace
- AMWKP3 TXT Jan
'94 issue of DOL's American Workplace
- AMWKPLCE
TXT First issue of DOL's American Workplace
- BALCRIT TXT Baldrige
Award criteria
- BALCRITP
TXT 1993 Baldrige criteria and point allocation
- BALCRT94
ZIP Excerpts from 1994 Baldrige Award criteria
- BALCRT95
ZIP 1995 Baldrige criteria (ascii text and WP figs,
zipped)
- BALFCT94
TXT MBNQA Fact Sheet
- BALFCT95
TXT MBNQA Fact Sheet for 1995
- BENEBALD TXT Benefits of
Baldrige, from PSQR
- CFOINCQI
TXT Role of the CFO in CQI
- CHNGMOD
ZIP Assessment Model: The Structure for Change, by
Tina Sung and Major Richard Caldwell
- COMCOM
TXT Communities of Commitment: the Heart of Learning
Organizations
- CONSTRNT
TXT Goldratt's Theory of Constraints
- COVEY TXT Principles
of Quality, by Covey
- CREECH
TXT Creech's TQM Book Urges Centralization,
Leadership, from PSQR
- CUFF TXT Japanese
executive forecast from 1980
- DEMGURU TXT Abstract
on Deming
- DEMMGT
ZIP US and Japanese culture and management by Deming
- DEVQLPL
TXT Developmental Quality Planning, by Juran
- DREW
TXT Air Force Colonel's Fiery Words Spark Heated
Discussion On-line, from PSQR
- EASTWEST.TXT
East, West, and the Deming Philosophy, by David and
Sarah Kerridge of the BDA
- ENGRQUAL
ZIP Engineer in the Quality Revolution by Tribus
(WP5.2)
- FEIG40 TXT Feigenbaum's
40 steps to quality improvement
- FORMULA TXT Primer
on TQM for government agencies
- FRSTSTEP
TXT TQM: a child's faltering steps
- GAINSHAR
ZIP Gainsharing and high performance work systems
- GRASROOT
ZIP TQM at the Grass Roots by Tribus
- GUILT
TXT Guilt by Association, by David and Sarah Kerridge
- GUMP TXT Mediocrity Killed the Cat
- Forrest Gump Speaks on Quality, by Phil Landesberg
- HOSTILE TXT Work
assumptions hostile to quality
- HPWPFP
ZIP Work practices of high performance firms
- IMAGEFIG
ZIP Figures for TRBGERM.ZIP
- IMPROC
TXT Improving a Process, by David and Sarah Kerridge
- JABNOTES
TXT Notes on Jablonsky's book on TQM
- JITMAN
TXT General Living Systems Theory and JIT: A
Framework for Change
- JURLEAD TXT Juran
on Leadership, October '92
- LB410 ZIP Success through Quality, by Timothy J. Clark(Microsoft Word)
- LEANVSTL
ZIP Comparing "lean production" and
Taylorism
- LESSON
ZIP Lessons learned and forgotten
- M-IN-TQM
TXT Set of messages defending managers by Bob Moran
- MATURTQM
TXT Strategies and Techniques Proven at Today's Most
Successful Companies
- MEASUP TXTWhy
Quality Programs Don't Measure Up
- MEASUP95
TXT Measuring Up Against the 1995 Baldrige Criteria,
from JQP
- MINDSET TXT Creating the
Quality Mindset Among Senior Managers, by Armand V.
Feigenbaum
- MOTOTRUS
TXT Motorola's New Quality Truths
- NEWROLES
TXT Labor-Management Roles in the New American
Workplace
- ORGEX
TXT The Foundation for Organizational Excellence:
Managerial Accountability, by Elliot Jaques
- ORIGINAL
TXT Successful Cases of Managing Innovation:
Originality in Management, by Hidaki Yoshihara, from JQP
- PEDAL
ZIP Pedal Faster, They're Gaining on Us by Lynne Hare
- PERSPECT
TXT Perspective on Quality Activities in American
Firms, by Kano
- PSYCON TXT New
workers' psychological contract
- QQUEST TXT Quest
for Quality by Hendricks
- QUALDEFS
TXT Definitions of quality by several experts
- QUALDIAG
TXT Prognosis for quality in US (1987)
- QUALPLAN
TXT Notes on successful planning
- QUALQUIZ
TXT Acing the Quality Quiz, by Juran
- QUALWOES
TXT Quality Woes, by Juran
- QUESTNS
TXT TQM - the Most Asked Questions
- QWKGUIDE
TXT Quick Guide to TQM
- RAWFISH
TXT The Raw Fish Theory of Quality, by David and
Sarah Kerridge of the BDA
- REGAIN TXT Regaining the Quality
Service Edge, by Armand V. Feigenbaum
- REGEN
TXT Regeneration, not Downsizing is Key to Success,
from Quality Progress
- REQSTLYLE
TXTQuality and the Required Style of Management: The
Need for Change by Deming
- ROAD
TXTRoad to High-Performance Workplaces, from Office
of American Workplace, DOL
- RRQUAL TXT The Making of a World
Class Class I Railroad, by Armand V. Feigenbaum
- SOFTQUAL
TXT Software quality standards
- SYSMAN
ZIP System of Management for Organizational
Improvement, by Ken Potocki and Richard Brocato (ascii
text and gif)
- SWAMP
TXT Transforming A Swamp, by Covey
- TALK
TXT Stop Talking About Quality, by David and Sarah
Kerridge, of the BDA
- TQMPHIL
TXT TQM as a Philosophy by Ron Safran, from PSN News
- TQPRINS
TXT Principles of Total Quality, by Covey
- TRANSFOR
TXT Transformation not Tampering by David and Sarah
Kerridge, of the BDA
- TQLDICT
ZIP Dictionary of TQM terms
- TQM-0203
ZIP Total Quality: Specific Policies for Employees
- TQMSERV ZIP Discussion
of TQM in service industries, and sources of information
- TQMVSTQS
TXT TQM vs Total Quality Services
- TRBECON TXT Quality
Imperative in New Economic Era by Tribus
- TRBGERM
ZIP Germ Theory of Management by Tribus (see
IMAGEFIX.ZIP)
- TRBJUDG
ZIP Judging the Quality by Observation by Tribus
- TRIBUS1
ZIP First 3 chapters of Quality First by Tribus
- TRIBUS2
ZIP Reducing Deming's 14 Points to Practice by Tribus
- TRIBUS3
ZIP More essays by Tribus
- TRUEBEL TXT Are
You a True Believer? by Timothy G. Weidman
- TRUST TXTprecis
of Psychological Contract of Trust
- UNEASY TXT Douglas
MacGregor 1957 article on performance appraisal
- US-JAPAN
ZIP Kosaku Yoshida compares quality attitudes
- VISIONS TXT Sample
vision statements
- VITAL
ZIP Executive Development: Vital Shift by Tom Glenn
- WHATTODO
TXT What Can I Do? by David and Sarah Kerridge, of
the BDA
- WINNING
ZIP Winning Competitive Advantage; see also
sabotage.txt in tools-techs (WP5 figs, zipped)
- WKPLCFUT
TXT Workplace of the Future
- WRKPLACE
ZIP Transcript from Clinton conf on workplace,
Chicago, Jul '93
- WRKRMGT
TXTExec summ of report from Comm of the Future of
Worker-Management Relations
Clemson Engineering CQI. Comments to quality@eng.clemson.edu
