tqmbbs/prin-practice 14PTS TXT 863 Deming's 14 points 3FORCES TXT How Total Quality Counters Three Forces of International Competitiveness, by Armand V. Feigenbaum ALITTLE TXT Mfg Execs Push Borders of Conventional Thinking AWPMAR94 TXT 7999 Mar '94 issue of DOL's American Workplace AWPMAR95 TXT Mar '95 issue of DOL's American Workplace AWPMAY94 TXT May '94 issue of DOL's American Workplace AWPJUL95 TXT Jul '95 issue of DOL's American Workplace AWPNOV94 TXT Nov '94 issue of DOL's American Workplace AWPJAN95 TXT Jan '95 issue of DOL's American Workplace AWPMAY95 TXT May '95 issue of DOL's American Workplace AMWKP2 TXT 8120 Nov '94 issue of DOL's American Workplace AMWKP3 TXT 13655 Jan '94 issue of DOL's American Workplace AMWKPLCE TXT 18564 First issue of DOL's American Workplace BALFCT94 TXT 4700 MBNQA Fact Sheet BALFCT95 TXT MBNQA 1995 Fact Sheet BALCRIT TXT 2823 Baldrige Award criteria BALCRT94 ZIP 30624 Excerpts from 1994 Baldrige Award criteria BALCRT95 ZIP 1995 Baldrige criteria (ascii text and WP figs, zipped) BALCRITP TXT 3624 1993 Baldrige criteria and point allocation BENEBALD TXT Benefits of Baldrige, from PSQR CFOINCQI TXT Role of th eCFO in CQI CHNGMOD ZIP Assessment Model: The Structure for Change, by Tina Sung and Major Richard Caldwell COMCOM TXT Communities of Commitment: the Heart of Learning Organizations, by Fred Kofman and Peter Senge CONSTRNT TXT Goldratt's Theory of Constraints COVEY TXT 6705 Principles of Quality, by Covey CREECH TXT Creech's TQM Book Urges Decentralization, Leadership, from PSQR CUFF TXT 2911 Japanese executive forecast from 1980 DEMGURU TXT 3202 Abstract on Deming DEVQLPL TXT Developmental Quality Planning, by Juran DREW TXT Air Force Colonel's Fiery Words Spark Heated Discussion On-line DEMMGT ZIP 33717 US and Japanese culture and management by Deming EASTWEST TXT East, West and the Deming Philosophy, by David and Sarah Kerridge of the BDA ENGRQUAL ZIP 34958 Engineer in the Quality Revolution by Tribus (WP5.2) FORMULA TXT 20515 Primer on TQM for government agencies FRSTSTEP TXT 6865 TQM: a child's faltering steps GAINSHAR ZIP 11092 Gainsharing and high performance work systems GRASROOT ZIP 57621 TQM at the Grass Roots by Tribus GUILT TXT Guilt by Association, by David and Sarah Kerridge GUMP TXT Mediocrity Killed the Cat - Forrest Gump Speaks on Quality, by Phil Landesberg HOSTILE TXT 2087 Work assumptions hostile to quality HPWPFP ZIP 25605 Work practices of high performance firms IMAGEFIG ZIP 215040 Figures for TRBGERM.ZIP IMPROC TXT Improving a Process, by David and Sarah Kerridge INDEX index of this subdirectory JABNOTES TXT 1295 Notes on Jablonsky's book on TQM JITMAN TXT General Living Systems Theory and JIT: Framework for Change JURLEAD TXT 1842 Juran on Leadership, October '92 LB410 ZIP Success through Quality, by Timothy J. Clark (Microsoft Word) LEANVSTL ZIP Comparing "lean production" and Taylorism LESSON ZIP 9946 Lessons learned and forgotten M-IN-TQM TXT 23422 Set of messages defending managers by Bob Moran MATURTQM TXT Strategies and Techniques Proven at Today's Most Successful Companies MEASUP TXT Why Quality Programs Don;t Measure Up MEASUP95 TXT Measuring Up to the 1995 Baldrige Criteria, from JQP MINDSET TXT Creating the Quality Mindset Among Senior Managers, by Armand V. Feigenbaum MOTOTRUS TXT 19254 Motorola's New Quality Truths NEWROLES TXT Labor-Management Roles in the New American Workplace ORGEX TXT Foundation for Organizational Excellence: Managerial Accountability by Elliot Jaques ORIGINAL TXT Successful Cases of Managing Innovation: Originality in Management, by Hidaki Yoshihara, from JQP PEDAL ZIP 54745 Pedal Faster, They're Gaining on Us by Lynne Hare PEOWISE TXT PeopleWise Organization: Managing Human Side of Change PERSPECT TXT Perspective on Quality Activities in American Firms, by Kano PSYCON TXT 14654 New workers' psychological contract QQUEST TXT 8837 Quest for Quality by Hendricks QUALDEFS TXT 27028 Definitions of quality by several experts QUALDIAG TXT 3017 Prognosis for quality in US (1987) QUALPLAN TXT 13453 Notes on successful planning QUALQUIZ TXT Acing the Quality Quiz, by Juran QUALWOES TXT Quality Woes, by Juran QUESTNS TXT TQM - the Most Asked Questions QWKGUIDE TXT 7686 Quick Guide to TQM RAWFISH TXT The Raw Fish Theory of Quality by David and Sarah Kerridge of the BDA REGAIN TXT Regaining the Quality Service Edge, by Armand V. Feigenbaum REGEN TXT Regeneration, not Downsizing, Is Key to Success, from Quality Progress REQSTYLE TXT 4145 Quality and the Required Style of Management by Deming ROAD TXT Road to High-Performance Workplaces, from Office of American Workplace, DOL RRQUAL TXT Making of a World Class Class I Railroad, by Armand V. Feigenbaum SOFTQUAL TXT 9624 Software quality standards SYSMAN ZIP System of Management for Organizational Improvement, by Ken Potocki and Richard Brocato (ascii text and gif) SWAMP TXT Transforming a Swamp, by Covey TALK TXT Stop Talking About Quality, by David and Sarah Kerridge of the BDA TQLDICT ZIP 15488 Dictionary of TQM terms TQM-0203 ZIP Total Quality: Specific Policies for Employees TQMPHIL TXT TQM as a Philosophy by Ron Safran, from PSN News TQMSERV ZIP Discussion of TQM in service industries, and sources of information TQMVSTQS TXT 13648 TQM vs Total Quality Services TQPRINS TXT Principles of Total Quality, by Covey TRANSFOR TXT Transformation not Tampering, by David and Sarah Kerridge of the BDA TRBECON TXT 62600 Quality Imperative in New Economic Era by Tribus TRBGERM ZIP 18944 Germ Theory of Management by Tribus (see IMAGEFIX.ZIP) TRBJUDG ZIP 34304 Judging the Quality by Observation by Tribus TRIBUS1 ZIP 43117 First 3 chapters of Quality First by Tribus TRIBUS2 ZIP 19819 Reducing Deming's 14 Points to Practice by Tribus TRIBUS3 ZIP 20960 More essays by Tribus TRUEBEL TXT Are You a True Believer? by Timothy G. Weidman TRUST TXT precis of Psychological Contract of Trust UNEASY TXT 24858 Douglas MacGregor 1957 article on performance appraisal US-JAPAN ZIP 25166 Kosaku Yoshida compares quality attitudes VISIONS TXT 1655 Sample vision statements VITAL ZIP 30268 Executive Development: Vital Shift by Tom Glenn WINNING ZIP Winning Competitive Advantate; see also sabotage.txt in tools-techs WHATTODO TXT What Can I Do? by David and Sarah Kerridge of the BDA WKPLCFUT ZIP 27624 Workplace of the Future WRKPLACE ZIP 137734 Transcript from Clinton conf on workplace, Chicago, Jul '93 WRKRMGT TXT Exec Summ of Comm of the Future of Worker-Management Relations