[Abstract]
  
        IMPLEMENTING TQM: COMPETING IN THE NINETIES THROUGH TQM
                                    
  By:  Joseph R. Jablonski
  
     During a Deming Users Group (DUG) meeting on April 15,
  1993, Mr. Jablonski gave a short talk on his book.  The
  following are is excerpts and comments on his book:
  
  TQM is:  "A cooperative form of doing business that relies
  on the talents and capabilities of both labor and management
  to continually impose quality and productivity using teams."
  
  Principles of TQM:
  
  1.  Customer focus
       2.  A focus on process as well as the results
       3.  Prevention versus inspection
       4.  Mobilize expertise of workforce
       5.  Fact-based decision making
       6.  Feedback
       
  "Quality management is not just a strategy.  It must be a
  new style of working, even a new style of thinking.  A
  dedication to quality and excellence is more than good
  business it is a way of life, giving something back to
  society, offering your best to others."   George Bush, 1992
  
  "Quality is better than free, you can make money on it, but
  there is a cash flow problem.
                                   Joseph R. Jablonski
  
  prepared by:
  Wm. P. Bennett
  April 16, 1993