TQM BBS Tools and Techniques Files
This subdirectory corresponds to AREA 4 - TQM Tools and
Techniques on the TQM BBS.
Most of these files are ascii text (*.TXT). Some include
WordPerfect figures, some are archived file sets, and some are
executable software. These are zipped. PKZ204G.EXE is a
self-extracting zip utility in the TQMBBS directory.
- Parent
directory
- INDEX files
in this subdirectory
- 2SPCS
TXT Two Types of SPC. by David and Sarah Kerridge
- 360PA
TXT Companies Evaluate Employees From All Directions,
from Personnel Journal
- 7STEPS TXT Seven
steps for beginning TQM
- 10REASNS
TXT Ten Reasons Why TQM Doesn't Always Work, from
TQMHE
- BACKNTRK
TXT Getting a stalled team back on track
- BEJUDGED
TXT Judge and Be Judged: Hamptom Pension Services, by
Theodore B. Kinni
- BENCH
ZIP Benchmarking Guide, from the Air Combat Command
- BENCHDEF
TXT 'Benchmarking' Being Bandied Too Broadly, from
PSQR
- BIFOCAL
TXT The Power of Bifocal Vision
- BUBBLE
ZIP Bubble Chart, from TQMHE (ascii, WP figs, zipped)
- BUYIN
TXT TQM/SPC: Get a Buy-In or Watch Them Bug Out, by
Gary Vasilash
- CCQC
ZIP Creating Community Quality Councils by Tribus
[very large]
- CEOQUAL
ZIP What if CEO doesn't understand quality?
- COMPSIM
TXT Managing Microworlds, by Peter Senge and Colleen
Lannon
- CONSULT TXT
Script from consulting course
- CROSSFUN
TXT Cross-Functional Collaboration
- CQISTEP
ZIP Steps in continuous quality improvement
- CUSTOMER
TXT Customer satisfaction measurement traps
- DATDEVL TXT
Article on quality of data
- DISMAL
TXT Coming to Grips with the Dismal Record of Quality
Program Implementation: Making it Happen, by Tom Peters
- DODPERF
ZIP DOD Performance Assessment Guide (very large
file)
- DOX
ZIP Design of Experiments: Shifting Quality
Improvement into High Gear, by Lynda Finn, Tim Kramer,
Sue Reynard (ascii text and gif)
- EMPOWER TXT
Some of the basics
- ENGRQUAL
ZIP Engineer in the Quality Revolution by Tribus
- FACIL2 TXT Guide
for facilitators and TQM teachers
- FACIL
ZIP Facilitation course handouts
- FAULTS TXT Waiting for Results:
Juran Study Finds Faults in Slow-Moving TQM Projects,
from PSQR
- FISHBONE
ZIP Cause and Effect Diagram, from TQMHE (zip, WP5)
- FLHFAL94
TXT Federal Lands Quality Newsletter, Fall '94
- FLHJAN95
TXT Federal Lands Quality Newsletter, jAN '95
- FLOWDIA
ZIP Cross Functional Process Flow Diagram, from TQMHE
(zip, WP5)
- FORECAST TXT Qualilty
Forecasting Drives Inventory at GE, by Robert Duncan
- FOURSTEP TXT Building a
Leadership Foundation for Quality, by Ted Cocheu
- FREESPC
TXT There's No Such Thing as Free SPC, by Gary
Vasilash
- FRIENDLY
TXT Making it All Worker-Friendly, by David
Kirkpatrick
- GOLDRATT
ZIP How to Identify and Remove Barriers to Change,
review of presentation from Goldratt Institute
- HPWS1
ZIP High performance work system elements (WP51)
- IQM TXT Reducing
stress through inner quality management
- LEARNCLS
TXT From the Working Class to the Learning Class
- LEGEND
TXT Providing legendary service, from TQMHE
- LIMBO
TXT Conquering the Limbo Factor, by Lawrence Curran
- MATRIX ZIPMatrix
of quality tools
- MAKETIME
ZIP Making Time for Quality, review of presentation
by Howard S. Haller (ascii text and gif)
- MEA
ZIP Measurement Error Analysis Guide (WfW 6.0, zip)
- MENMODEL
TXT Mental Models: Putting Strategic Ideas into
Practice, by Peter Senge
- METRICS ZIPSoftware Metrics
that Meet Your Information Needs, by Linda Westfall
- MGTQUES TXT
Management self-evaluation
- MPG ZIP Use a Control Chart to
Understand Your Car's MPG, by Paul Harsin
- MTNGEVAL
ZIP Quality Council Meeting Evaluation Form and
Spreadsheet
- NICE
TXT Wouldn't It Be Nice, by Gary Vasilash
- NONCON TXT Calculating
Cost of Nonconformance, from TQMHE
- ORGTRAN
TXT Creating Conditions for Organizational
Transformation, from PSN Newsletter
- PARETO
ZIP Pareto Diagram, from TQMHE (zip, WP5)
- PATNOTES
TXT Notes on process action teams
- PCSPC
TXT PC-Based SPC, by Bob Sperber
- PDCA
ZIP Using the PDCA Model Effectively, by Bob Cornesky
(zip, WP5)
- PDPC
ZIP Process Decision Program Chart, from TQMHE (zip,
WP5)
- PERSINIT
TXT Survey reaffirming Deming's 10th point
- PERSQUAL
TXT Personal Quality: Walking the Talk, by Priit
Parmakson, from TQMHE
- PIMODEL
ZIP Process Improvement Model that Works, from PSN
- PITRQMTS
TXT Fundamentals for forming teams
- POLLUT TXT More
on quality of data
- PRIOMAT
ZIP Prioritization Matrices, from TQMHE
- PSARBNCH TXT Benchmarking -
successful tips from government, from PSQR
- QCOPRULE
TXT Draft quality council operating rules
- QCSTORY
TXT Documenting Improvements Using a QC Story, from
Public Sector Network
- QFDBUSPL
TXT Using QFD in Small Business Planning at a Small
Appraisal Firm, by Susan and Bill Ferrell
- QFDCASE TXT
The Customer's Voice, case study on QFD from PSQR
- QFDCUST TXT
Defining Customer Requirements
- QFDNOTES
ZIP "Introduction to Quality Function
Deployment" by D.L.Kimbler
- QFDPLAN
TXT Organizations Can Apply QFD as Strategic Planning
Tool, by Maddox, Amos and Wyskida
- QFDVICT
TXT Another Victory for QFD at Reliance Electric
- QUALAUD TXT
NAGTADD offers quality audit software
- QUALPOL TXT
Examples of quality policies
- QUALTRAN.TXT
Deschutes County, OR, Public Works Department
Transition to Quality
- QUALVIS
ZIP How to Do Quality Visits by Tribus and Tsuda
- QUESTION
TXT What is the Right Question? by David and Sarah
Kerridge
- QUIET
ZIP Hearing the Quiet Voice of the Customer, from PSN
News (ASCII text and GIF)
- REALTIME
TXT Real Time Saves Money, by Gary Vasilash
- RECOVERY
TXT The Art of 'Service Recovery', from PSN
- RECURSVE TXT Backward
Compatible Management Systems: Linking Process Networks
to Formal Hierarchy , by Peter Bootsma
- REDBEADS
TXT Script for the famous red beads experiment
- REENG-1
TXT TQM and Reeingineering Teams Need Networking Guru
to Succeed
- REENTIPS
TXT Re-engineering Dos and Don'ts
- ROADMAP TXT
A Roadmap for Success from Industry Week
- ROQ
TXT Quality in Government, from Public Sector Network
- SABOTAGE
TXT Internal Resistance to Quality Initiatives
- SAFETY TXT Thinking About
Safety, by Kevin Little
- SERIOUS
TXT SPC-Getting Serious with Quality, by Joseph
Calvinato
- SOFTPLAN TXTRational Planning
of (Software) Projects, by Mark C. Paulk
- SPCQUAL
TXT SPC is No Guarantee of Quality, by Thomas Beard
- SPCSHOP
TXT Move SPC to the Shop Floor, by Robert Frost
- SPREAD TXT Spreading
the Word on TQM; see also TNMATRIX.ZIP
- STARTUP
ZIP Work in progress: TQM consulting
- STOPTALK
TXT How to stop talking and start progress
- SUPPLIER
TXT Times are Changing for Suppliers, from Quality
Progress
- TAGUCHI
ZIP Introduction to Taguchi loss function
- Postings in May on Team Charters
- TEAMRATE
TXT Team-Based Performance Ratings by Ken Doby, PSN
News
- TEAMRPT
ZIP Four models of team appraisal
- TEAMRULE
TXT How to make TQM teams successful
- TEMP
TXT Coast Guard Charts Course Toward Effective
Training, from PSQR
- TNMATRIX
ZIP Matrix to track employee training (WP5)
- TOOLKIT
TXT Qualitly Purchasing Tool Kit, from PSN
- WABM
TXT Workforce Activity-Based Management
- WHATSQFD
TXT QFD Quietly Celebrates its First Decade in the
US, by T. Kinni
- WHATWRKS
TXT TQM implementation tips
- WHYFAIL
TXT Book Review: Reasons, Response for TQM Failure,
from PSQR
- WORKPLAC TXT Instead of
Constantly Trying to Adapt to Change..Why Not Change to
Being Adaptive, from JQP
- X-MR
ZIP Individual-Moving Range (X-MR) Chart, from TQMHE
(zip, WP5)
Clemson Engineering CQI. Comments to quality@eng.clemson.edu
