tqmbbs/tools-techs 10REASNS TXT Ten Reasons Why TQM Doesn't Always Work, from TQMHE 2SPCS TXT Two Types of SPC, by David and Sarah Kerridge 360PA TXT Companies Evaluate Employees fomr All Perspectives, from Personnel Journal 7STEPS TXT Seven steps for beginning TQM ACTYNET ZIP Activity Network Diagram, from TQMHE (WP5, zipped) BACKNTRK TXT Getting a stalled team back on track BEJUDGED TXT Judge and Be Judged: Hamptom Pension Services, by Theodore B. Kinni BENCH ZIP Benchmarking Guide, from the Air Combat Command BENCHDEF TXT 'Benchmarking' Being Bandied Too Broadly, from PSQR BIFOCAL TXT The Power of Bifocal Vision BUBBLE ZIP Bubble Chart, from TQMHE (ascii text, WP figs, zip) BUYIN TXT TQM/SPC: Get a Buy-In or Watch Them Bug Out, by Gary Vasilash CCQC ZIP Creating Community Quality Councils by Tribus [very large] CEOQUAL ZIP What if CEO doesn't understand quality? COMPSIM TXT Managing Microworlds, by Peter Senge and Colleen Lannon CONSULT TXT Script from consulting course CROSSFUN TXT Cross-Functional Collaboration CQISTEP ZIP Steps in continuous quality improvement CUSTOMER TXT Customer satisfaction measurement traps DATDEVL TXT Article on quality of data DISMAL TXT Coming to Grips with the Dismal Record of Quality Program Implementation, by Tom Peters DODPERF TXT DOD Performance Guide Info DODPERF ZIP DOD Performance Guide (very large) DOX ZIP Design of Experiments: Shifting Quality Improvement into High Gear, by Lynda Finn, Tim Kramer, Sue Reynard (ascii text and gif) EMPOWER TXT Some of the basics EMPSURV TXT Planning Employee Surveys ENGRQUAL ZIP Engineer in the Quality Revolution by Tribus FACIL2 TXT Guide for facilitators and TQM teachers FACIL ZIP Facilitation course handouts FAULTS TXT Waiting for Results: Juran Study Finds Faults in Slow-Moving TQM Projects, from PSQR FISHBONE ZIP Cause and Effect Diagram, from TQMHE (zip, WP5) FLHFAL94 TXT Federal Lands Quality Newsletter, Fall '94 FLHJAN95 TXT Federal Lands Quality Newsletter, Winter '95 FLOWDIA ZIP Cross-Functional Flow Diagram, from TQMHE (zip, WP5) FORECAST TXT Qualilty Forecasting Drives Inventory at GE, by Robert Duncan FOURSTEP TXT Building a Leadership Foundation for Quality, by Ted Cocheu FREESPC TXT There's No Such Thing as Free SPC, by Gary Vasilash FRIENDLY TXT Making It All Worker-Friendly, by David Kirkpatrick GOLDRATT ZIP How to Identify and Remove Barriers to Change, review of a presentation from Goldratt Institute (ascii text, gif) HPWS1 ZIP High performance work system elements (WP51) HRIS TXT HRIS Can Improve Performance, Empower and Motivate Knowledge Workers INDEX files in this subdirectory IQM TXT Reducing stress through inner quality management LEARNCLS TXT From the Working Class to the Learning Class LEGEND TXT Providing Legendary Service, from TQMHE LIMBO TXT Conquering the Limbo Factor, by Lawrence Curran METRICS TXT Software Metrics that Meet Your Information Needs, by Linda Westfall MEA ZIP Measurement Error Analysis Guide (WfW6.0, zip) MAKETIME ZIP Making Time for Quality, review of presentation by Howard S. Haller (zip, ascii text and gif) MANMODEL TXT Mental Models: Putting Strategic Ideas Into Practice, by Peter Senge MGTQUES TXT Management self-evaluation MPG ZIP Use a Control Chart to Understand Your Car's MPG, by Paul Harsin (ascii text, gif) MTNGEVAL ZIP Quality Council Meeting Form and Evaluation Spreadsheet (zip) NICE TXT Wouldn't It Be Nice, by Guy Amisano NONCON TXT Calculating Cost of Nonconformance, from TQMHE ORGTRAN TXT Creating Conditions for ORganizational Transformation, from PSN News PARETO ZIP Pareto Diagram, from TQMHE (zip, WP5) PATNOTES TXT Notes on process action teams PCSPC TXT PC-Based SPC, by Bob Sperber PDCA ZIP Using the PDCA Model Effectively, by Bob Cornesky (zip, WP5) PDPC ZIP Process Decision Program Chart, from TQMHE (zip, WP5) PERSINIT TXT Survey reaffirming Deming's 10th point PERSQUAL TXT Personal Quality: Walking the Talk, by Priit Parmakson, from TQMHE PIMODEL ZIP Process Improvement Model that Works, from PSN PITRQMTS TXT Fundamentals for forming teams POLLUT TXT More on quality of data PRIOMAT ZIP Prioritization Matrices, from TQMHE PROCIM TXT A Process Improvement Model that Works by Karen Bourgeois, from PSN News PSQRBNCH TXT Benchmarking - tips from govt, from PSQR QCOPRULE TXT Draft quality council operating rules QCSTORY TXT Documenting Improvements Using a QC Story, from Public Sector Network QFDBUSPL TXT Using QFD in Small Business Planning at a Small Appraisal Firm, by Susan and Bill Ferrell QFDCASE TXT The Customer's Voice, case study on QFD from PSQR QFDCUST TXT Defining Customer Requirements QFDNOTES ZIP "Introduction to Quality Function Deployment" by D.L.Kimbler QFDPLAN TXT Organizations Can Apply QFD as Strategic Planning Tool, by Maddos, Amos and Wyskida QFDVICT TXT Another Victory for QFD at Reliance Electric QUALAUD TXT NAGTADD offers quality audit software QUALPOL TXT Examples of quality policies QUALTRAN TXT Deschutes County, OR, Public Works Department Transition to Quality QUALVIS ZIP How to Do Quality Visits by Tribus and Tsuda QUESTION TXT What is the Right Question? by David and Sarah Kerridge QUIET ZIP Hearing the Quiet Voice of the Customer from PSN News REALTIME TXT Real Time Saves Money, by Gary Vasilash RECOVERY TXT The Art of 'Service Recovery' from PSN RECURSVE TXT Backward Compatible Management Systems: Linking Process Networks to Formal Hierarchy, by Peter Bootsma REENG-1 TXT TQM and Reengineering Teams Need Networking Guru to Succeed ROQ TXT Quality in Government, from PSN REDBEADS TXT Script for the famous red beads experiment REENTIPS TXT Re-engineering Dos and Don'ts ROADMAP TXT A Roadmap for Success from Industry Week SABOTAGE TXT Internal resistance to quality initiatives SATCUST ZIP Want to Satisfy Customers? Use Simple, Effective and High Quality Tools, by Ned Hamson, AQC (zip, WP5) SAFETY TXT Thinking About Safety, by Kevin Little SERIOUS TXT SPC-Getting Serious with Quality, by Joseph Calvinato SOFTPLAN TXT Rational Planning of (Software) Projects, by Mark C. Paulk SPCQUAL TXT SPC is No Guarantee of Quality, by Thomas Beard SPCSHOP TXT Move SPC to the Shop Floor, by Robert Frost SPREAD TXT Spreading the word on TQM; see also TNMATRIX.ZIP STARTUP ZIP Work in progress: TQM consulting STOPTALK TXT How to stop talking and start progress SUPPLIER TXT Times are Changing for Suppliers, from Quality Progress TAGUCHI ZIP Introduction to Taguchi loss function (WP5.1) TEAMCHRT TXT Messages posted in May on Team Charters TEAMPLAY TXT Software for tracking team progress TEAMRATE TXT Team-Based Performance Ratings by Ken Doby, PSN News TEAMRPT ZIP Four models of team appraisal (WP5.1) TEAMRULE TXT How to make TQM teams successful TEMP TXT Coast Guard Charts Course Toward Effective Training, from PSQR TNMATRIX ZIP Matrix to track employee training (WP5) TOOLKIT TXT Quality Purchasing Tool Kit, from PSN WABM TXT Workforce Activity-Based Management WHATSQFD TXT QFD Quietly Celebrates its First Decade in the US, by T. Kinni WHATWRKS TXT TQM implementation tips WHYDIAG ZIP Why Diagram a Process? by Kathleen Moore (ascii text, gifs, zipped) WHYFAIL TXT Book Review: Reasons, Response for TQM Failure, from PSQR WORKPLAC TXT Instead of Constantly Trying to Adapt to Change, Why Not Change to Being Adaptive, from JQP X-MR ZIP Individual-Moving Range (X-MR) Chart (zip, WP5)